Terms of Service

Inbox Agent ("InboxAgent", "we", "us", "our") provides an AI-powered service that helps TikTok Shop creators manage and negotiate inbound brand deal emails. By creating an account, starting a trial, or using the service, you agree to these Terms of Service and our Privacy Policy. If you do not agree, do not use the service.

You must be at least 18 years old and able to form a binding contract to use Inbox Agent. By signing up you represent that you meet these requirements.

Inbox Agent is built for TikTok Shop affiliate creators who receive brand deal inquiries by email. It is a productivity tool — not a talent manager, agent, broker, employment service, or legal counsel, and nothing in the service constitutes legal, financial, or professional advice.

Inbox Agent connects to the email inbox you authorize (for example, your Gmail account) and uses artificial intelligence to:

• read incoming emails in order to identify brand deal inquiries;
• draft and send replies and rate quotes on your behalf, from your connected inbox, based on the rates and preferences you configure;
• counter-offer, answer questions, and progress negotiations automatically;
• notify you when a deal reaches key stages.

By using the service you expressly authorize Inbox Agent to access, process, and respond to email in your connected inbox for these purposes, including sending emails in your name without your prior review of each individual message.

AI is not perfect. You acknowledge that AI-generated messages can contain errors, including misstatements of rates, terms, or availability. You are responsible for reviewing deals before you accept payment or deliver content. If the AI sends something you would not have sent, your remedy is to correct it with the brand directly; we are not liable for the contents of AI-generated messages (see Section 10).

Final approval of any brand deal is always yours. Inbox Agent notifies you before a deal is treated as confirmed. You are solely responsible for: reviewing deal terms; delivering agreed content; collecting payment from brands; complying with TikTok's terms, TikTok Shop policies, FTC advertising-disclosure rules, and other applicable laws; and paying any taxes on your earnings. Inbox Agent is not a party to any agreement between you and a brand, does not guarantee any brand will pay you, and does not process brand payments to you.

We do not guarantee any number of deals, replies, or earnings. Any examples of deals or amounts shown in our marketing are illustrations, not promises. Results depend on factors outside our control, including your audience, rates, niche, and the brands that contact you.

• Plans. Inbox Agent is offered in tiered monthly plans (currently Starter, Pro, and Elite) at the prices shown on our pricing page and at checkout, plus any applicable taxes, billed in advance on a recurring monthly basis through our payment processor (Stripe). By subscribing you authorize recurring charges to your payment method at the price of your current plan.
• Free trial. New accounts may include a free trial (length shown at checkout). You will not be charged during the trial. When the trial ends, your subscription starts automatically and your payment method is charged for the plan you qualify for (see "How your plan is set" below), unless you cancel before the trial ends.
• How your plan is set — your plan follows the deals you close. Your plan is based on the volume of brand deals you close through Inbox Agent — that is, deals you accept in the app. As you close more, you move up to the plan that matches your volume, as described on our pricing page:
  • Moving up. Once your closed-deal volume passes a threshold shown on our pricing page, we may automatically move you up to the matching higher plan. This can happen when your free trial ends (based on what you closed during the trial) or during a later billing cycle. We will notify you (by email or in-app) before the new price is charged, and the new price applies from your next charge. By subscribing, you authorize these plan-based price adjustments and the resulting recurring charges.
  • You never pay more unless it's working. If Inbox Agent is not closing deals for you and you do not cross a threshold, your price does not go up.
  • Moving down. You can move down to any lower plan you qualify for at any time from your account page. Downgrades take effect at the end of your current billing period; you keep your current plan's access until then.
  • Plans are based on deal volume closed through Inbox Agent. We reserve the right to review your closed-deal activity and set or adjust your plan to the tier that matches that volume.
• Prior plans. If you subscribed under an earlier plan or price, that price and access continue as long as your subscription remains active, unless you choose to change plans.
• Canceling. You can cancel anytime from your account page or the billing portal link in our emails. Cancellation takes effect at the end of the current trial or billing period; you keep access until then. We do not charge cancellation fees.
• Other price changes. Apart from the plan-based adjustments described above, we may change plan pricing; such changes apply from your next billing cycle after we make them. If you don't agree to a change, cancel before it takes effect.

The free trial lets you fully evaluate the service before you are ever charged, and we incur real costs to run the service for you from day one of your trial — including AI processing, email infrastructure, and support — which we cover so that you can try Inbox Agent for free. For these reasons, all payments are non-refundable and there are no refunds or credits for partial months, unused time, or accounts that forgot to cancel, except where a refund is required by applicable law or granted by us in our sole discretion. Any refund we choose to grant is a one-time courtesy and does not obligate us to grant refunds in the future. If you believe you were charged in error, contact support@getinboxagent.com within 14 days of the charge and we will review it in good faith. Initiating a chargeback for a valid charge instead of contacting us may result in immediate account termination.

You agree to:

• provide accurate information at signup and keep your rates and preferences current;
• keep your login credentials secure — you are responsible for activity under your account;
• only connect an email inbox you own or are authorized to connect;
• not use the service to send spam, deceptive, unlawful, or infringing content, or to impersonate anyone other than yourself;
• not reverse engineer, resell, scrape, or abuse the service, interfere with its operation, or use it to build a competing product;
• comply with all laws that apply to you, including advertising disclosure requirements;
• not attempt to game the system or structure or take advantage of it in any way.

We may seek legal remedies and suspend or terminate accounts that violate these terms, abuse the service, or create risk for us or other users.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI-GENERATED CONTENT WILL BE ACCURATE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INBOX AGENT AND ITS OWNERS, EMPLOYEES, AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DEALS, OPPORTUNITIES, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE — INCLUDING THE OUTCOME OF ANY BRAND NEGOTIATION, MISSED OR MISHANDLED EMAILS, UNFAVORABLE TERMS, OR DISPUTES WITH BRANDS — EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

You agree to indemnify and hold harmless Inbox Agent and its owners, employees, and contractors from any claims, damages, and expenses (including reasonable attorneys' fees) arising from: your brand deals or content; your violation of these terms or of any law; content you provide; or your violation of any third party's rights.

These terms are governed by the laws of the State of Oregon, without regard to conflict-of-law rules. Any dispute arising out of these terms or the service will be resolved by binding individual arbitration rather than in court, except that either party may bring an individual claim in small-claims court. You and Inbox Agent each waive the right to a jury trial and to participate in a class action. You may opt out of this arbitration provision by emailing support@getinboxagent.com within 30 days of first accepting these terms.

We own the service, including its software, design, and branding. You retain ownership of your content and your emails. You grant us a limited license to process your content solely to operate and improve the service as described in these terms and the Privacy Policy.

We may modify or discontinue features at any time. We may update these terms; if we make material changes we will notify you (for example by email or in-app notice), and continued use after changes take effect constitutes acceptance. The "Last updated" date above reflects the latest version.

You can cancel and/or delete your account at any time. Sections that by their nature should survive termination (including Sections 8, 10, 11, 12, and 16) survive.

If any provision of these terms is found invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect. These terms, together with the Privacy Policy, are the entire agreement between you and InboxAgent regarding the service and supersede any other communications. Our failure to enforce any provision is not a waiver of our right to enforce it later. You may not assign these terms; we may assign them in connection with a merger, acquisition, or sale of assets.

Questions about these terms? Email support@getinboxagent.com